Turn customer experiences into stars.
Delivering a robust customer feedback tool that will have you seeing stars!
With the Product-Led Growth Program, the product drives the customers’ experience. You can now offer an Express edition of Customer Voice with a clear upgrade path to Pro.
Online reviews are critical to the success of a local business. Nearly 90% of consumers say they’ll only consider using a company if they have an average 3-5 stars rating. Your clients know that it’s essential to capture their customer’s feedback, but they need your help.
With Customer Voice, you have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking.
Does customers trust you?
Use happy customers to win new customers: Leverage the voice of brand champions to improve your online word-of-mouth. Invite existing customers to share their experiences online so new customers know you can be trusted.
Collect feedback to better your business: Ensure customers are getting what they want and expect. Invite them to share their experiences so you can put their valuable feedback to work.
Build a targeted presence across popular review sites: Make sure your reviews show up where their customers spend the most time. Focus on collecting feedback on the review sites that impact their business.
Shine in Searches
Help businesses shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your show up in search so new customers can find them.
Reach customers wherever they are: Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.
Frequently Asked Questions
Why do customer reviews matter?
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a company doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s essential to generate positive reviews while managing the negative ones continuously.
Why is it important to continuously generate new reviews?
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than three months ago aren’t relevant anymore. Customers want to see studies that relate to the business as it is today.
How many email review requests can be sent per day?
An unlimited number of email review requests can be sent each day; however, Customer Voice Express accounts have a limit of 15 emails/month.